This privacy statement was last updated on May 14, 2025 and applies to citizens and residents of the European Economic Area.
In this privacy statement we explain what we do with the data we collect about you through https://www.janskelazne.comWe recommend that you read this statement carefully. In our processing, we comply with the requirements of privacy laws. This means, among other things, that:
- we clearly state the purposes for which we process personal data. We do this through this privacy statement;
- our goal is to limit the collection of personal data only to personal data necessary to fulfill legal obligations;
- we first require explicit consent to the processing of personal data in cases requiring your consent;
- we take appropriate security measures to protect your personal data and also require the same from parties who process personal data on our behalf;
- We respect your right to access your personal data, to correct it or to delete it at your request.
If you have any questions or want to know exactly what data we have about you, please contact us.
1. Purpose, data and retention period
We may collect or receive personal information for a number of purposes related to our business operations, which may include the following: (click to expand)1.1 Contact - via telephone, mail, email and/or web forms
1.1 Contact - via telephone, mail, email and/or web forms
For this purpose, we use the following data:
- Your name and surname
- Home or other physical address, including street name and city name
- E-mail address
- Phone number
The basis on which we may process this data is:
Retention period:
We retain this data until the service is terminated.
1.2 Payments
1.2 Payments
For this purpose, we use the following data:
- Your name and surname
- Home or other physical address, including street name and city name
- E-mail address
- Phone number
- Birthdate
The basis on which we may process this data is:
Retention period:
We retain this data until the service is terminated.
1.3 Sending newsletters
1.3 Sending newsletters
For this purpose, we use the following data:
- Your name and surname
- E-mail address
- Phone number
The basis on which we may process this data is:
Retention period:
We retain this data until the service is terminated.
1.4 Support for services or products that the customer wants to buy or has purchased
1.4 Support for services or products that the customer wants to buy or has purchased
For this purpose, we use the following data:
- Your name and surname
- Home or other physical address, including street name and city name
- Phone number
- E-mail address
- Birthdate
The basis on which we may process this data is:
Retention period:
We retain this data until the service is terminated.
1.5 Compilation and analysis of statistics to improve the website.
1.5 Compilation and analysis of statistics to improve the website.
For this purpose, we use the following data:
- Your name and surname
- Home or other physical address, including street name and city name
- E-mail address
- Phone number
The basis on which we may process this data is:
Retention period:
We retain this data until the service is terminated.
1.6 Offering customized products and services.
1.6 Offering customized products and services.
For this purpose, we use the following data:
- Your name and surname
- Home or other physical address, including street name and city name
- E-mail address
- Phone number
The basis on which we may process this data is:
Retention period:
We retain this data until the service is terminated.
2. Sharing with other parties
We share or disclose this data to Processors only for the following purposes:
3. Cookies
Our website uses cookies. You can find more information about cookies at Cookie policy.
4. Disclosure of personal data
We may disclose your personal information to the extent that we are required to do so by law, upon the order of a law enforcement authority, to the extent permitted by other legal regulations, for the purpose of providing information or for the investigation of a matter relating to public safety.
If our website or organization is taken over, sold, merged or acquired, your information may be disclosed to our advisors and potential buyers and will be passed on to the new owners.
We have concluded a data processing agreement with Google.
Google may not use the data for any other Google services.
We prohibit the inclusion of full IP addresses.
5. Security
We are committed to the security of personal data. We take appropriate security measures to limit misuse and unauthorized access to personal data. This ensures that only necessary persons have access to your data, access to data is protected, and our security measures are regularly reviewed.
6. Third-party websites
This privacy statement does not apply to third-party websites linked to our website. We cannot guarantee that these third parties will handle your personal data reliably or securely. We recommend that you read the privacy statements of these websites before using them.
7. Changes to this privacy statement
We reserve the right to change this Privacy Statement. We encourage you to review this Privacy Statement regularly to be aware of any changes. In addition, we will inform you whenever possible.
8. Access and edit your data
If you have any questions or would like to know what personal information we hold about you, please contact us. You can contact us using the information below. You have the following rights:
- You have the right to know why we need your personal data, what will happen to it and how long it will be kept.
- Right of access: you have the right to access your personal data that is known to us.
- Right to rectification: you have the right to supplement, correct, delete or block your personal data at any time.
- If you give us consent to the processing of your data, you have the right to revoke this consent and have your personal data deleted.
- Right to transfer your data: you have the right to request all your personal data from the controller and to transfer it in its entirety to another controller.
- Right to object: You may object to the processing of your data. We respect this unless there are compelling reasons for the processing.
Please remember to always clearly state who you are so we can be sure we don't edit or delete any of the wrong person's data.
9. Submitting a complaint
If you are not satisfied with the way we process your personal data (material complaint), you have the right to file a complaint with the Office for Personal Data Protection.
10. Contact details
State Medical Spa Janské Lázně, state enterprise
Freedom Square 272
542 25 Janske Lazne
Czech Republic
Website: https://www.janskelazne.com
Email: info@ex.comjanskelazne.com
Phone number: +420 499 860 301
11. Data requests
For the most frequently submitted requests, we also offer you the option to use our data request form.
